Frequently Asked Questions (FAQ)
How can I participate in your giveaways?
There are two ways to enter our giveaways:
- Paid entry: Purchase an entry ticket through our website and correctly answer the giveaway question.
- Free entry: Send a letter to our postal address by following the detailed instructions in the Giveaway Terms and Conditions.
How can I pay for giveaway participation?
You can pay using the accepted payment methods available on our website, including credit/debit cards and PayPal (depending on availability). Full payment details are displayed on each giveaway page.
Who can enter the giveaways?
Our giveaways are open to all individuals aged 18 years or older. Minors are not permitted to participate.
Participants must also provide a valid delivery address for prizes that require physical delivery.
What is the duration of each giveaway?
The duration of each giveaway is clearly displayed on its page, including the start and end dates.
Please review the Terms and Conditions of each giveaway to ensure your entry is submitted within the valid period.
How will I know if I’ve won?
Winners are announced on our website and contacted via email.
The draw is also streamed live on our YouTube channel so you can watch the results in real time.
How will I receive my prize?
Prizes are delivered via Steam Trade or another electronic delivery system specified in the Terms.
Once winners are verified, prizes are sent within 24 hours.
Can I participate from Romania?
Yes! Our giveaways are open to participants from Romania and internationally. There are no geographic restrictions.
Please ensure your contact and delivery details are correct when entering.
Can I enter multiple giveaways at once?
Yes. You may participate in as many giveaways as you like, provided you follow each giveaway’s Terms and Conditions.
Please respect the maximum number of entries allowed per contest.
How often do you run giveaways?
We run giveaways frequently. New contests are announced on our website and social media channels.
We recommend subscribing to our newsletter to stay up to date.
What happens if a winner doesn’t respond?
If a winner does not respond within 7 business days of the notification email, the prize will be forfeited and a new winner will be selected via redraw.
What should I do if I have issues with payment or participation?
If you experience any issues when entering a giveaway or completing a payment, please contact us at:
Our team will resolve the issue as quickly as possible.
What if I don’t receive my prize on time?
If you have not received your prize within 24 hours after confirmation, please contact us immediately so we can investigate and ensure delivery.
What personal data do you collect and how is it used?
We collect personal information such as your name, email address and delivery details to manage your participation and deliver prizes.
Your data is protected according to our Privacy Policy and will never be sold or shared with third parties without your consent.
How can I update my account details?
You can update your account information in the Profile section of our website.
If you need assistance, feel free to contact our support team.